FAQs

Frequently Asked Questions

Is Butler Consultancy a short term rental property management company?

While we have deep experience in managing short term rentals, our services are aimed to discover and resolve critical issues that impact profitability for property owners. We do not provide the day to day guest services provided by regular property management companies. However, we come alongside the property owner and provide impactful and expert guidance allowing the property to perform and compete at the top of the market. We compliment any current property or cleaning management solution already in place.

Do you have a realtor recommendation if I an interested in selling or purchasing a rental property?

Yes. Andy’s wife Jenn Price is a realtor and has tremendous experience in helping investors throughout the country buy and sell short term rental properties in the Smoky Mountain and Knoxville areas for the past several years. Feel free to reach out to Jenn at jprice@advantagetn.com

What is the difference between the Base Monthly Report and the other “Additional Services”?

The Base Monthly Report is the preferred method of keeping your property consistently up to date with a monthly in person report generated by the Butler Team. Remember, consistent focus on the guest experience and property upkeep is what will provide the edge and lead to your financial success and peace of mind!

Can the Butler Team address issues found and reported to me?

Yes, in most cases, the Butler Team can address issues found. For the issues that you would like us to address, we will provide a quote and schedule a time to complete the necessary work. Some issues may need to be outsourced to a licensed professional, like HVAC, plumbing, and electric work.

What if an urgent issue is found on the property while the Butler Team is performing a schedule report?

For issues regarding safety or those that could negatively impact the next scheduled guest, the Butler Team will contact you to communicate the issue and work through a resolution plan.

Is Butler Consultancy services limited to just Short Term Rental (STR) property owners who self-manage?

Our services are for anyone who owns an STR property. Property owners who self manage can definitely benefit from not having to travel to their property. Property owners who have hired a Property Management Company (PM) can also gain key and timely insights into their property to help them close potential gaps in guest experience and property preparedness. We can also perform our services in Mid-term rental properties.

What is Butler Consultancy’s service area? Where will you go to perform a report?

We are currently focused on the Smoky Mountain area (Gatlinburg, Pigeon Forge, Townsend), along with Knoxville, Maryville, Lenoir City, and Douglas Lake/Dandridge. We will phase in additional regional territories over time, like Nashville and Asheville.

What details do you need to schedule a service?

Similar information for when you schedule a plumber or internet service is needed to schedule an appointment. This information ensures we have everything we need to view the property online prior to our visit, and then access the property for the appointment.
Name
Street Address
City
State
Zip
Phone
Email
AirBnb/VRBO or other property listing
How did you hear about us? (pulldown)
Preferred date of service
Service(s) requested
Notes about the property that are important for us to know

Will photos be included in the reports?

Yes, the Butler Team will provide photos that support findings.

I like the idea of an expert evaluating my property to make sure everything is running smoothly. Can you give me an example of potential return on my investment for these reports?

For example, you have a large family book a stay in your property over the 4th of July. Your guests are expected to pay $10,000 for their weeklong stay. When the guests arrive for the stay, they find a number of issues that create frustration. The hot tub is dirty, two of the toilets won’t flush, the HVAC isn’t working upstairs. They contact you to complain and ask you to address the issues. Along the way, they ask for a steep discount, even though you are working as quickly as possible to get an HVAC technician and plumber to the property. In the end, you refund the guest $3000. Butler reports are a few hundred dollars apiece and can catch these types of issues before guests arrive.

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